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Volunteer Administration book


Board, Committees & Staff



CCVA is governed by a board of individuals with extensive experience in the field of volunteerism and volunteer resources management, many of whom bring the perspectives of a number of the large national/international organizations which support this field. The board includes those who have earned the CVA and CAVS credentials.

CCVA Board of Directors (2013-2014)

Jennifer BennettJennifer R. Bennett, CVA
Senior Manager, Education & Training, VolunteerMatch

Jennifer joined VolunteerMatch to formalize and manage the organization’s volunteer engagement program. She is a strong nonprofit generalist, with over 15 years of nonprofit management experience, most of those years spent directly managing volunteers. With her breadth of experience she is well qualified to help VolunteerMatch’s community of Nonprofits better recruit and engage volunteers. She shares her knowledge with volunteer managers through the webinars found on the Learning Center, in newsletters and blog entries, and in person at conferences around the country. She’s a strong believer in the importance of engaging volunteers in meaningful work and was Certified in Volunteer Administration in 2009.

She started her nonprofit work in the wildlife rehabilitation and conservation field, and continued that work with the Bar Association of San Francisco. She has also been an active volunteer all her life, and currently volunteers with Project Homeless Connect in San Francisco, and New Directions an organization dedicated to providing travel experiences for developmentally disabled adults. She holds a B.A. from Randolph-Macon Woman's College in Lynchburg, VA.

Edward CallahanEdward Callahan, CVA, CAVS

Director of Volunteer Services,

Princeton HealthCare System, Princeton, NJ

In his current role, Ed serves as the Director of Volunteer Services for Princeton HealthCare System. Prior to joining Princeton HealthCare System, Ed oversaw volunteer operations for the American Red Cross, Blood Services Region in Philadelphia, Pennsylvania.  He has been involved in the field of volunteer administration for more than 10 years now and began managing volunteers at a small non-profit in the education sector. In addition to the hospital setting, Ed has managed volunteers in nursing homes and with emergency medical service organizations. Callahan is a current member of the New Jersey Association of HealthCare Volunteer Resource Professionals and also serves as a member of the executive board for the Delaware Valley Association of Volunteer Administrators. He has previously been co-chair of the Human Resources Committee for the Association of Leaders in Volunteer Engagement, and is a past member of the Delaware Association of Volunteer Administrators, as well as the Delaware Society for Director of Volunteer Services. He does consulting work in volunteer administration and is an active volunteer in his community, serving as an emergency medical technician and a long-term care Ombudsman with the Pennsylvania Department of Aging.  

Zoe FlemingZoe Fleming, CVA
Zoe works and volunteers with individuals and organizations to examine how to better achieve success and build stronger communities through citizen engagement. Zoe’s work in the non profit/voluntary sector has spanned involvement locally to internationally, with her most recent being with Volunteer Canada engaging volunteer centres across the country on outcomes and evaluation focused planning. She believes it is not enough to assume that what we do makes a difference, we must become clear and focused on our goals and evaluate those goals. By doing this we intentionally strengthen our abilities, learn from our challenges and know that what we do makes a difference.

Anne Breakey HartAnne Breakey Hart, CVA
Anne has worked in volunteer, nonprofit, and faith-based management for over 20 years. In her current role as a consultant she works with organizations to strengthen volunteer administration competencies, enhance staff capacity, and develop youth leaders. Prior to this, she was the Director of Volunteer Services at The Hospital for Sick Children in Toronto, Canada. Here she developed a nationally recognized volunteer program for youth pursuing health care career paths. Anne began her career working with disadvantaged children and families for the Presbyterian Church in Canada. She has also been a business manager and established an agency supporting families with grief issues. In addition to being on the front-lines, Anne has served on a variety of boards and committees including as the national volunteer administration representative for the National Review Board, Girl Guides of Canada. She holds degrees in history and theological education. Actively volunteering in her community, Anne is an ardent golf fan, outdoor enthusiast, and story teller. She was the chair of the CVA Peer Assessment Committee for two years prior to joining the board.

Andy KingAndy King
Training Specialist, Corporation for National and Community Service, Washington, DC
In his role as Training Specialist, Andy King develops online learning resources, webinars, and curricula for VISTA (Volunteers in Service to America), the anti-poverty national service program.  He previously worked in the United Arab Emirates as Senior Operations Manager for Takatof, the national volunteering program.  He also worked for ten years at the Points of Light Foundation, developing and delivering trainings on a wide range of volunteer management topics for nonprofits, businesses, Volunteer Centers, government agencies and faith organizations. At Points of Light, he oversaw a major track of the National Conference on Volunteering and Service, managed the nonprofit membership program, established partnerships, and provided consulting services.  Other experience includes managing the volunteer program at a local nonprofit in Washington, DC, serving on several boards and committees, and teaching at Georgetown University and Case Western Reserve University.

Ruth MacKenzieRuth MacKenzie
President and CEO, Volunteer Canada, Ottawa, ON
Ruth has worked in the voluntary sector for 20 years, at the grassroots, provincial and national levels and has a life-long commitment to voluntary action. In her current position as head of Volunteer Canada, she oversees this national not-for-profit organization with a 30-year history in supporting, promoting and celebrating the volunteer experience in Canada. Ruth believes that volunteering is more than something we do; she believes it is intrinsic to who we are, as individuals and as caring Canadians. She has been involved in countless volunteer opportunities, from front-line service delivery to community-based activist work and at the leadership level through a variety of boards, committees and advisory groups. Prior to joining Volunteer Canada, Ruth worked at the Canadian Cancer Society, Ontario Division, and later the Nova Scotia Division, as Director of Volunteer Development. In between those two positions, she established and ran her own brewery, receiving recognition for her business acumen by being selected as an Entrepreneur of the Year.

Trina Mayhan-WebbTrina Mayhan-Webb, M.A., CVA
Director of Volunteer Solutions

This program in the Adult & Aging Division of the Department of Family Services with Fairfax County, Virginia government covers a range of volunteer services for adults 60+ and adults with disabilities. Trina and her 8 staff oversee nearly 3,000 volunteers in an assortment of daily activities. In 2005, Trina developed an award-winning Cluster Care Volunteer Program recruiting, training and managing 85 volunteers in its first year. By 2007 she collaborated with 3 other volunteer managers and organizations to develop another National Award winning program- Venture Into Volunteering, where over 150 non-profit, community and government agencies are connected with over 1000 volunteers. Once serving in several board positions with the local Volunteer Administration Association (NVAVA), Trina’s passion for volunteer management grew stronger as she obtained her CVA in 2007. After obtaining her CVA, Trina served on the CVA credentialing reference committee and has been appointed to serve as an expert panelist on volunteer management topics at several workshops.

When not serving in a paid volunteer management position, Trina spends her time volunteering in and around the community. Trina serves on the Liberty University- Multicultural Advisory Board, finding ways to connect college students to opportunities within a diverse community. For 5 years, Trina served as the Director of Business Operations for the world’s largest youth football organization in her home town. Remaining an active American Red Cross CPR/First Aid volunteer instructor, Trina continues to promote volunteerism in a world she says is full of community service and opportunities to show you care. Trina has been married for 20 years and has two sons. As a family, they volunteer in their church, schools and neighborhood:  “Working is our way of living but volunteering is our way of life.”

Daisy McNeillDaisy McNeill, CAVS
Metro Director, Volunteer Services, INTEGRIS Health, Oklahoma City, OK

Daisy McNeill holds the Certified Administrator of Volunteer Services (CAVS) designation and is Metro Director, Volunteer Services with INTEGRIS Health.  Her scope of responsibility includes the Plaza Hotel and Hospitality House, the volunteer programs and gift shops at four area healthcare facilities.  Daisy has been with INTEGRIS Health for more than 20 years -- starting her career after being a stay at home mom and raising two daughters, while enjoying a very active community volunteer life.  Daisy has held many leadership positions with both the Oklahoma Society of Directors of Volunteer Services, and the Central Oklahoma Society of Directors of Volunteer Services.  She has also chaired and served on many national committees with the Association for Healthcare Volunteer Resource Professionals (AHVRP), including Leader Relations, Extraordinary Programs Award, AG/VISN Leaders,  Education and Product Development, Certification, Disaster Planning, as well as serving as President of this organization in 2011.

Daisy’s passion for volunteerism began as a youth with the Operation Headstart Program and continues today through service and dedication to many local and national activities.  Instilling the gift of service is a responsibility we all have in educating our youth – and has become a personal life mission.

Delores MortonDelores Morton
President, Programs, Points of Light
Delores Morton is President, Programs at Points of Light. In this role Delores provides strategic direction and vision for the National Conference on Volunteering and Service and for the management of the organization's training, technical assistance, resource development, and consulting service programs. Delores began her career in the voluntary sector in 1994 as an AmeriCorps Member. Prior to her service at Points of Light Institute, she served as the Director of the Nonprofit Resource Center of Volunteer Baton Rouge, Executive of the Louisiana Association for Community Economic Development, and Chair of the Mid-south Collaborative for Nonprofit Development. When baseball is not in season or Delores is not enjoying a good book or video games with her husband and 3 children, she provides support as a board member to national and community nonprofits and teaches a class in civic engagement as a part of the Bonner Scholars Program at Spelman and Morehouse Colleges.

Diana Rodriguez AlgraDiana Rodriguez Algra
Executive Director, Volunteer Centers of Michigan
Prior to her current position working with an association that represents the 32 Volunteer Centers, Diana was the Service-Learning Coordinator for the Michigan Community Service Commission. In this role she was responsible for advancing the use of service-learning among policy and educational organizations. Her other positions have included serving as the Volunteer Services Liaison for the Family Independence Agency within the director office. Diana served for four years as the first Director of AmeriCorps State/ National programs at the federal level at the Corporation for National and Community Service. In this position she oversaw the selection and distribution of over $526 million dollars in federal support for National Service Programs. Diana’s community involvements include serving on the boards of the following organizations: PHP Mid-Michigan; Sparrow Home Care Board; the Capital Region Community Foundation; Council for the Certification in Volunteer Administration. She holds an undergraduate degree in Industrial Psychology and a Masters Degree in Labor and Industrial Relation both from Michigan State University.

Nikki RussellNikki Russell, CVA
Volunteer Initiatives Manager, United Way of King County
Nikki Russell currently works as the Volunteer Initiatives Manager for United Way of King County, Washington managing and delivering the volunteer resource management training series. In this capacity, she has developed workshops and trainings for local and regional conferences as well as tailored trainings in volunteer resource management to meet the needs of local nonprofit organizations. Nikki is the lead trainer and consultant for the Volunteer Impact Program, a grant funded volunteer management capacity building program implemented locally to nonprofit organizations. Nikki serves as the Chair of Steering Committee of the Volunteer Administrator’s Network (VAN) Northwest and is currently serving on the Board of the Association of Leaders in Volunteer Engagement (AL!VE). Her non-profit background includes 17 years of experience in program planning and volunteer resource management. She holds a Master’s degree in Anthropology from Boston University.

Katie Campbell

Katherine H. Campbell, CVA
Executive Director, CCVA

As the staff leader for CCVA, Katie also serves as an ex-officio non-voting member of the Board of Directors. She has worked in the field of nonprofit and volunteer management for over 30 years as practitioner, author, trainer and leader.  Her career began in 1973 at the Philadelphia Family Court where she helped develop an extensive volunteer program to provide support services to the probation officers and their young clients.  For 14 years she worked at the Virginia Office of Volunteerism, eventually becoming director.  And from 1997 to 2003 she served as executive director of the Association for Volunteer Administration (AVA), the international professional association for leaders and managers of volunteer programs. Katie has authored and co-authored several articles and publications and served as adjunct faculty at Virginia Commonwealth University, University of Virginia and Tidewater Community College. 

Committees & Staff

The CVA credentialing program is supported by active committees of CVA practitioners . These individuals write test items, select references, assess candidate portfolios, and address issues related to CVA renewal. All CVAs are eligible to apply for committee participation.

The Council is staffed by an Executive Director, and also contracts with an expert psychometrician for technical assistance, test diagnostics and guidance regarding program operation.