Proud member Institute for Credentialing Excellence

Volunteer Administration book

“Achieving the CVA was such a positive experience for me.”

Karen Kendall, CVA – Como Park Zoo and Conservatory, St. Paul, MN USA 

Professional Ethics in Volunteer Administration

Ethical standards are one of the hallmarks of a profession. CCVA is steward of the original work done on professional ethics in volunteer administration by the Association for Volunteer Administration (AVA), and offers them for all practitioners to learn and use.

Those who mobilize, direct, and motivate volunteers must be committed to the following core ethical values:

1. Citizenship and Philanthropy
2. Respect
3. Responsibility
4. Caring
5. Justice and Fairness
6. Trustworthiness

Administrators of volunteer programs should base their decision making on these six core ethical values if they are to maintain a program that:

"Professional Ethics in Volunteer Administration" (PDF) was developed with the input of AVA members and practitioners in a wide variety of settings. It is designed as an interactive tool for administrators of volunteer programs and is aimed at helping professionals become strong and principled leaders who make decisions that are founded on core ethical values. 

A summary of CCVA's Ethical Principles is available in English, French and Spanish.

Candidates for the CVA credential are required to affirm their intent to uphold these ethical standards.

Globally, professional ethics is becoming more important to those who lead volunteers.   In 2001 a "Universal Declaration on the Profession of Leading and Managing Volunteers" was developed by an international working group at the AVA conference in Toronto.   This document echos many of the core values listed above, and articulates beliefs about the role of effective volunteer management which are widely shared throughout the world.